Refund and Returns Policy for FLEXSORA

Effective Date: February 26, 2025

FLEXSORA is committed to providing high-quality luxury watches and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps to follow.

1. Returns and Exchanges

We accept returns within 30 days of receiving your order. To be eligible for a return or exchange:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • The return request must be initiated within 30 days from the date of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Items marked as final sale
  • Customized or engraved products

3. Return Process

To initiate a return:

  • Contact our customer service team at info@flexsora.xyz with your order number and reason for the return.
  • We will provide a return authorization and instructions.
  • Once we receive the item, we will process your refund or exchange.

4. Refund Process

Once your return is processed, a refund will be issued to your original method of payment. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item was defective or incorrect.

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us. We will assist you with the exchange process, and any price differences will be applied.

Contact Information: